Help & support
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Need a hand? You're in the right place.
Common questions
How do I sign in?
Type your email on the sign-in page; we email you a single-use magic link. Click it and you're in. No password.
How do you match me to runs?
We pair runners by location, pace, schedule, and run distance — see How we keep group runs safe for the matching constraints we never relax.
How do I cancel a subscription?
From your profile, find your subscription and click "Manage". You can cancel any time and keep access until the end of the billing period.
Account & sign-in
If you can't receive the magic link, check your spam folder and confirm the email on file is correct. If you've lost access to that inbox, email us at the contact below.
Contact
Email support@rundezvous.io and we'll respond within one working day.
App stores
Native iOS and Android apps are coming soon. For now the web app works on every modern phone — you can add it to your home screen for a native-app feel.